Service tiers

Field's WordPress template ships with three default tiers. Each tier defines monitoring intensity, scan frequency, response commitments, budget allocation, and which finding domains are included. Operators can customize these defaults to match their own pricing.

Tier 1 — $250/mo

The foundation tier. Covers essential monitoring and security maintenance for sites that need professional oversight without heavy active work.

• • Uptime checks — daily
• • Scans — weekly
• • Reports — monthly
• • Scan domains — 1 (security)
• • Response SLA — 7 days
• • Monthly budget — $50 (20 min @ $2.50/min)
• • Included domains — security only. All other remediation billed at slice rate.

Tier 2 — $450/mo

Active management. More frequent monitoring, faster response, guided flows for structured multi-step work, and broader domain coverage.

• • Uptime checks — every 4 hours
• • Scans — weekly
• • Reports — monthly
• • Scan domains — 2 (security + performance)
• • Response SLA — 48 hours
• • Monthly budget — $150 (60 min @ $2.50/min)
• • Guided flows — template-driven multi-step workflows with AI execution plans
• • Included domains — security, performance, technical debt. SEO and accessibility billed at slice rate.

Tier 3 — $750/mo

Comprehensive stewardship. Near-real-time monitoring, daily scans, all seven domains covered, and the fastest response commitment.

• • Uptime checks — every 30 minutes
• • Scans — daily
• • Reports — monthly
• • Scan domains — all 7, including content structure
• • Response SLA — 24 hours
• • Monthly budget — $200 (80 min @ $2.50/min)
• • Included domains — all seven. Every finding remediation is covered by the monthly budget.

Domain inclusion matrix

The tier determines whether remediating a finding domain is covered by the monthly budget or billed at the slice rate ($3.75/min). See the full matrix on the findings catalog page.

Two rates

All tiers use the same two-rate system. Work within the monthly budget is priced at $2.50/min (the budget rate). Work that exceeds the budget or covers non-included domains is priced at $3.75/min (the slice rate). See settlement for how this flows into invoicing.

Customization

These are the WordPress template defaults. Operators can customize tier names, pricing, budget amounts, and domain inclusion through their practice configuration. The tier structure itself — three levels with escalating monitoring and coverage — is part of the template, but the specific numbers are yours to set. Operators who serve different client profiles often adjust budgets and SLAs to match their practice economics.

Plan library

Tiers connect to the plan library in pricing configuration. Each plan maps to a tier and a Stripe price. When you onboard a client at a specific tier, Field creates the subscription, sets the monitoring intervals, and configures the budget period automatically.