Understanding your reports

From time to time your operator may send you a written report covering the state of your site and the work they've done over a period. Here's what to expect when one arrives.

When reports arrive

Reports are sent by your operator when there's something worth summarizing — typically alongside an invoice, occasionally on their own. They aren't on a fixed monthly schedule. If a period was quiet, you may not receive a report for it; that's normal.

What's in a report

A typical report covers five short sections:

• • Summary — A short paragraph covering what happened during the period.
• • Work this period — Specific work your operator did, grouped by what was done rather than when.
• • Site state — How your site looked over the period: uptime, anything currently flagged, software state where relevant.
• • Open items — Anything still in flight or awaiting a decision from you.
• • Next period — A brief note on what's queued or worth your attention soon.

How reports are written

Your operator drafts each report — sometimes with AI as a starting point, always with their review and edits. Nothing is sent automatically. The report you receive is the version your operator chose to send.

How reports arrive

Reports come as a PDF attached to an email from your operator. Often they'll arrive alongside an invoice and a short cover note. You can save the PDF for your records.

If you'd rather not receive them

If reports aren't useful for you, let your operator know — they can opt your account out so they don't go to the trouble of preparing ones you won't read.