Understanding your reports

Each month, your operator publishes a report summarizing what they've done for your site and how things are looking. Here's how to read it.

What reports are

A report is a monthly summary written by your operator. It covers the work that was completed, the current state of your site, and anything worth knowing heading into the next month. Your operator reviews and approves every report before it reaches you — nothing is sent automatically.

What's in a report

Most reports include four sections:

• • Work summary — A plain-language description of what your operator did that month. Updates, fixes, improvements, maintenance tasks.
• • Health score — A number representing the overall condition of your site, plus how it changed since last month.
• • Findings resolved — Specific issues that were identified and taken care of during the month.
• • Budget usage — How much of your monthly work budget was used and what it went toward.

How to read the health score

The health score is a number from 0 to 100. It reflects things like whether your software is up to date, whether there are known security issues, and how well your site is performing. A higher number is better.

Don't worry too much about the exact number. What matters is the trend — is it staying steady or improving? Your operator will flag anything that needs your attention.

When reports arrive

Reports are typically published once a month. Your operator may send you an email when a new report is ready, or you can check the Reports section of your portal at any time.

Report history

All of your past reports are available in the portal. You can look back at any previous month to see what was done or track how your site's health has changed over time.